Updating the catalogue of government services and developing recommendations for enhancing government service delivery to migrants

This technical assistance (TA) focused on updating the Ministry of Foreign Affairs and Human Mobility’s (MREMH) catalogue of services provided to migrants, while also broadening its focus to all migrants rather than returning migrants (per its existing IOM-supported iteration). The TA also developed recommendations for how public service delivery can be improved and communicated to promote migrant access and inclusion. 

IOM and the MREMH designed the TA after together identifying a gap between the national legal guarantee of equal access to services for migrants and non-migrants, and migrants’ access to public services in practice. A consultant was contracted to address the needs identified by conducting a mapping exercise of services provided to migrants, updating the catalogue of services, and providing recommendations on how public service delivery to migrants can be improved. Dissemination of the catalogue and recommendations is expected for Q3/Q4 2021.